Nathan Merlet

Build intelligent chatbots using RAG (Retrieval-Augmented Generation) systems to handle customer inquiries autonomously. Reduce response time, improve satisfaction scores, and free up support teams to focus on complex issues requiring human expertise.

Centralize CRM data and user activity metrics into unified dashboards. Set up automated alerts based on behavioral patterns and engagement drops to identify at-risk customers early, enabling proactive retention strategies.

Monitor competitors' movements, pricing, and feature releases in real-time. Identify potential partners and prospects through automated web scraping and AI analysis. Track emerging technologies and industry trends to maintain competitive advantage.

Research, evaluate and integrate cutting-edge tools into existing workflows. Design and test new feature prototypes using rapid experimentation frameworks. Provide technical recommendations backed by data to guide product roadmap decisions.

Design intelligent workflows to automate repetitive processes including customer onboarding, ticket management, and reporting. Leverage generative AI to create and maintain technical documentation, reducing manual workload and ensuring consistency across teams.